We do not offer a returns policy outside your consumer rights and each case will be measured within your rights on a case by case basis. If your badge is unreadable for any reason within 7 days of purchase you can return it to us at:

MyPetbadge.com
2nd Floor, Northumberland House, 303-306 High Holborn, London WC1V 7JZ

We will only consider returns with an accompanying letter or email explain any defects.